Terms & Conditions

Our terms and conditions apply to all transactions on the Plowden & Thompson web site and are set out below. Please read them carefully before placing your order and print a copy for future reference.

The Buyer and Seller “We”, “Us” and “The Company” refers to Plowden & Thompson. “You” relates to the person making a purchase.

Sale of Goods

When we accept your order, you agree to buy and we agree to sell you the goods specified in the order and at the price specified, subject to the Terms and Conditions set out below.
We reserve the right to reject an order if it is thought not to be legitimate.


As a specialist manufacturer of a wide range of glass products, normally, your products would be made to order to your own specification. Only when schedules are put in place for timed deliveries would stockholdings be available for early call off.
Estimates of manufacturing availability will be advised during the discussion process prior to the order being placed. The etsimates are a guide only as factory use timings are subject to variation and can be affected by machinery and other issues arising. In all cases you will be kept advised of any change to the availability of your order.


All our prices are checked to ensure that that there are no errors when quotations are issued, however we reserve the right to advise you of any alteration should a mistake occur. All prices exclude VAT at the prevailing rate. Delivery is charged as appropriate.

Sizes and Specifications

All sizes quoted on the web site are approximate as hand made products will always vary slightly in size and weight. All Plowden & Thompson products are hand made in the factory in Stourbridge, England. They are made from 30% lead crystal, boroscillicate or soda glass by master craftsmen.


Invoices are issued when goods are ready to be sent to exisiting customers and payment should be made 30 days from the date of the invocie.
New customers will be asked to pay "pro-forma" for their first purchase after which invoices will be issued.
We are able to take all major payment systems including credit and debit cards and guard your details safety.
Where local currency is different to UK sterling the credit card transaction will be made in UK sterling and converted by your merchant service provider to the local currency.


Goods ordered by you will normally be dispatched as close to the quoted delivery date as possible. If, for any reason, there is a delay beyond this you will be advised by email. 
For smaller orders the goods would be sent by overnight courier using APC as our courier of choice as they are experienced in handling glass. For larger orders,specialist or palletised transport would be used to ensure the safe arrival of your order.

Our Guarantee

We are confident that you will be satisfied with your goods. If however for some reason you are not, please advise us up to 10 working days of receipt of goods, we will be happy to discuss any issues you might have regarding quality or specification.


The headings in these Terms and Conditions are used as a reference only and do not form part of any agreement.